At a Glance
Garance, a French mutual insurer serving over 350,000 customers, faced growing challenges managing scattered data and fragmented knowledge across multiple systems. With information spread across back offices, CRMs, and technical repositories, the data team spent hours each week fielding repetitive questions about data origin, rules, and definitions.
By implementing DataGalaxy, Garance created a centralized platform for sharing data knowledge, streamlining communication, and enabling users to find answers independently. The intuitive interface made adoption easy across both technical and business teams. driving immediate time savings and stronger, self-service data practices.
“For me, the main concrete result of implementing DataGalaxy is that I’m saving a good 3 hours a week by no longer spending time looking for answers to people’s questions. Now they log on to DataGalaxy, type in the name of the information they’re looking for, and get their answer straight away.”
3+
hrs/week gained
250+
self-service users
1
source of truth
Making data accessible, even when experts aren’t
Before DataGalaxy, Garance relied heavily on individual experts to explain how data was defined, calculated, or connected across systems. This created bottlenecks, especially when those experts were unavailable.
By documenting key processes, mapping data flows, and identifying data stewards, the organization reduced dependency on individuals and made knowledge continuously accessible. Today, Garance’s business users can trace data back to its source, understand how it has been transformed, and contact the right person if they need more information – all without going through the data team.
Garance saw immediate, measurable ROI using DataGalaxy, saving around three hours per week per team member by making it easier to find and understand data. Instead of relying on the data team for answers, Garance’s business users can now access the insights they need directly. The result? Faster decisions, better alignment, and more time to focus on what matters: Delivering value to their members.
The result? Faster decisions, better alignment, and more time to focus on what matters: Delivering value to their members.
