Data democracy: Overview & main principles
It is important to recognize that data democracy is not a data governance model. It is more of a corporate culture aimed at making the organization's data available to as many—if not all—people as possible. Certain principles underpin data democracy. For example:- End users must be able to access information in any digital format.
- Each employee must be able to collect and analyze data without the need for outside assistance.
- Private personal data must be protected.
The benefits of data democratization
Data democratization offers companies several advantages. For example, offering self-service access to data boosts team efficiency and unleashes innovation. Specifically, providing data access to all employees at all levels is ideal for increasing commitment and gives them all the resources they need to meet established goals. On a broader level, data democracy enables the development of new services and the improvement of existing ones. Allowing everyone in an organization to work with data, regardless of their technical knowledge, is ideal for making informed decisions and improving the customer experience. Other benefits include:- Improved decision-making: By giving all employees access to the same data, organizations can make more informed and accurate decisions as more people can contribute their insights and perspectives.
- Increased collaboration: Data Democracy encourages collaboration and teamwork, as all employees can share and discuss data with each other. This leads to better communication and a more cohesive team.
- Enhanced productivity: With easy access to data, employees can work more efficiently and effectively, as they no longer have to rely on others to provide them with the information they need.
- Greater transparency: Data Democracy promotes transparency within the organization, as all employees have access to the same data. This can help build trust and improve relationships between different departments and teams.
- Improved customer service: By giving customer-facing employees access to relevant data, organizations can provide better, more personalized service to their customers.
- Enhanced innovation: Data Democracy encourages employees to think creatively and develop new ideas, as they have the data they need to test and validate their concepts.
- Reduced data silos: By giving all employees access to the same data, organizations can break down the barriers between different departments and teams, reducing the risk of data silos forming. This leads to a more integrated and cohesive organization.
The challenges of data democratization
Unfortunately, in companies, employees who do not work with data are generally not very concerned with its use. They may have difficulty locating the data they need, obtaining answers to their questions (e.g., due to a lack of expertise), or using the analytical tools provided to them. It is therefore important to plan ahead and allow enough time to:- Compile a data inventory reflecting its compliance environment
- Assess the level of employee data literacy
- Carry out the appropriate training, if necessary
- Adopt the tools necessary to make this change